Returns and withdrawal policy

Right of withdrawal. As a consumer, you have the right to withdraw from your purchase within 14 calendar days from the date you receive the product, without needing to provide any justification, in accordance with Royal Legislative Decree 1/2007 (TRLGDCU).

How to exercise it. Notify us within the period at nuvieresupport@icloud.com, stating your name and order number. After notifying us, you have 14 calendar days to return the product.

Product condition. It must be returned unused, in its original condition and with its labeling and packaging. The customer is responsible for any diminished value resulting from use other than what is necessary to ascertain its nature, characteristics, and functioning.

Refund. Once the return is received and verified, we will refund the amount paid (including standard shipping costs) within a maximum of 14 calendar days, using the same payment method used for the original purchase.

Cost of return. Unless otherwise indicated, the direct cost of returning the product will be borne by the customer.

Exceptions. This right does not apply, among others, to sealed products that are not suitable for return for hygiene reasons and were unsealed after delivery (e.g., underwear or swimwear), nor to personalized products.

Defective products. If the product arrives defective or does not match what was ordered, you have the right to its repair, replacement, or refund in accordance with the legal guarantee; we will assume the corresponding costs.

Model withdrawal form: To Nuviere (nuvieresupport@icloud.com): I hereby give notice that I withdraw from my contract of sale of the following product ____, order number ____, date ____, name ____, address ____, date ____.